Front Desk

Front Desk Associate Full-Time/Part-Time Position 

Overview: 

The front desk is the first and last point of contact for our guests and the heartbeat of our guest experience. You will provide an exceptional level of hospitality and professionalism, ensuring all guests feel welcomed, valued, and cared for from the moment they arrive until their next appointment is booked. This role requires a proactive, polished, and highly organized individual who thrives in a fast-paced, detail-oriented environment. 

Key Responsibilities: 

• Greet all guests with warmth, professionalism, and genuine enthusiasm 

• Manage all appointment scheduling and confirmations with precision and courtesy 

• Promote and drive rebooking to support service provider success and ensure client consistency 

• Uphold and communicate all salon/spa policies and procedures with clarity and confidence 

• Process all transactions accurately including services, retail purchases, and gratuities 

• Maintain a clean, organized, and luxurious front-of-house environment at all times 

• Coordinate with service providers to ensure timely flow and exceptional guest experience 

• Anticipate guest needs and go above and beyond to exceed expectations 

• Handle guest concerns with empathy, discretion, and effective resolution strategies 

• Participate in ongoing education and stay current on all services, promotions, and products 

Qualifications: 

• Prior experience in a front desk, hospitality, or luxury service setting preferred 

• Outstanding communication, interpersonal, and problem-solving skills 

• Impeccable grooming and professional appearance 

• Tech-savvy with familiarity in salon software 

• Ability to multitask efficiently while maintaining a calm and composed demeanor 

• Passion for the beauty and wellness industry 

• Availability to workable shifts including evenings, weekends and holidays.