Frequently Asked Questions
Yes! Let's help each other make the most of our time by following our cancellation policy. Please get in touch with us within 48 hours of your appointment time if you need to cancel or reschedule your appointment. Appointments canceled or rescheduled with less than 48 hours' notice will result in a 50% charge. Same-day cancellations and missed appointments will result in a 100% charge.
To ensure each guest receives our best care, we ask for a 7-day contact notice from your original appointment if requested a redo appointment. We are more than happy to get you back into the salon as soon as possible to adjust any color or cut. Due to our no refund policy, we will schedule another appointment, whether it's with the same stylist or a different member of our talented team, entirely complimentary for you.
There are two PREMIER PARKING LOTS on either side of the salon at 1508 Demonbreun Street. We have a discount code for the lot on the right, by the famous Pedal Tavern. Park your vehicle and then enter your tag number into the Premiere Parking machine. Next, press 5 for "more options" and then select "Oxana Salon 3h" or "Oxana Salon 4h". Finally, enter the code 1508 (just like our street number), and you will receive 3 hours of parking for $4 or 4 hours for $6.
Premier Parking does not allow you to extend your parking from your phone when you get a notification about parking expiring, so please make sure you reserve enough time. The only way to extend your parking is to download the PREMIERE PARKING APP on your mobile device and register. We have a 20% coupon to reserve your first parking, and you can use the app throughout the city.
Metered spots on the street are also available, and we are happy to provide quarters for shorter appointments if need be.
Parking at Brentwood is free and available to all clients. There are available spots right outside of the salon and a parking garage behind the building as well.
The stylist/guest relationship is both intimately personal and unique. As our guests here at Oxana salon, we understand schedules, prices, or different perspectives can be a factor in choosing the stylist for you. We encourage our guests to feel comfortable, at any time, to sit in another chair to find the right fit. We are one team full of talented stylists dedicated to providing you with the best service and experience.
We invite you to take advantage of our twenty // twenty referral program! Once you’ve come in to visit us, you are eligible to refer a friend and receive a special discount. Once your referral comes in for an appointment, you both receive $20 off your next service! Easy as that. So go ahead, invite your friends, coworkers, families, loved ones - and let us thank you with this special offer.
Creating sustainability, transparency, and fairness to our guests is incredibly important to us, so our new Vish system calculates down to the gram how much color is used for your hair, charging for only what you need. So some clients may see an additional charge, mainly if there is a big gap between visits.
We are so excited about our new technology at the color bar, and we know you will be, too. You and your stylist still control the vision for your look, but Vish tracks everything in the backend, so if you love it and want the same thing next time, the formula is ready for you and exact amounts as well.